Frequently asked questions

General

How do I register?


Fill out our online registration form, call either location or visit us today! 905 846-5000. Please note - we cannot hold a spot in our private or group classes without payment.

www.SynergyPerformingArtsAcademy.com




What age should my child be?


We have programs for for every age and level. For music - they should know their alphabet from A-G and be able to count to 5. Adult students are also welcome.




Do I need an instrument or art supplies?


All music students, with the exception of piano, must bring their own instrument to every class. The academy does not provide instruments. Piano students should have a keyboard or piano to practice on at home. All art students need to bring their art supplies to class. Your teacher will make recommendations, and art kits are available for purchase. Some supplies are included in group classes.




Payment options


Payment is required at the time of registration to reserve your spot. Your first payment can be made in person by cash, debit or credit card, or over the phone with a credit card.
Monthly payment methods are offered using credit card. We do not offer a month-to-month or bi-weekly option at this time.




I missed a class. Can I reschedule?


Private students - call by 9am prior to your lesson. You are entitled to 5 makeup lessons yearly. We cannot schedule makeup lessons before the missed lesson. Going to miss more than 5 classes? Ask about our gold membership.

Group classes do not offer make-up classes or refunds.




I joined an 8 week class and don't like it. Can I get a refund?


Our pre-paid programs are non-refundable.
Speak with our reception team to see if there is another class available that suits your schedule.




Is there a fee to cancel?


Private lessons - NO cancellation fee with 2 weeks written notice. All you need to do is visit our reception desk to fill out the cancellation form.
For immediate cancellation without 2 weeks notice, there is a $50 cancellation fee.
Group Recital Programs - $50 cancellation fee on a monthly payment plan.




How do I change my lesson day or time?


Call or visit us. A variety of times that suit your schedule are available.

*Please note that group classes are offered on a limited schedule.




Do I need books?


All students, group and private, are required to have a lesson book at each lesson. During the first lesson, the teacher will recommend books based on age and level. A practical and theory book may be required (not included with monthly fee).




What are your business hours?


Our locations are open 2-9pm Mon-Fri & 9am-4pm Sat Please email or leave a message and someone will get back to you ASAP. If you are calling to report an absence, leave a message and reception will note it in the student file.